Frequently asked questions
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
All orders are packed and dispatched from the Gold Coast within 1–3 business days.
HOW CAN I TRACK MY ORDER?
To track your order, please select 'Track my order' in our chat box. You will need to enter your order number (found in your confirmation email) and your email address.
WHEN WILL I GET MY ORDER?
We are working quickly to ship your order. Once it’s on its way, you will receive a confirmation email with tracking details. Standard domestic shipping typically takes 2–7 days, while express delivery takes 1–3 days, depending on your location.
DO YOU SHIP INTERNATIONALLY?
We ship worldwide with transparent flat rates, so there are never any surprises at checkout.
New Zealand: $20 AUD
USA & Canada: $30 AUD
UK & Europe: $35 AUD
Rest of World: $40 AUD
International orders may be subject to customs fees or import taxes. These are the buyer’s responsibility — we don’t set them and we don’t get a cut.