Shipping & Delivery
How long does it take to ship my order?
All orders are packed and dispatched from the Gold Coast within 1–3 business days.
For Riff by Dougie Gear: If you select Standard Shipping, you can expect your order to arrive within 2–7 business days.
If you select Express Shipping, you can expect your order to arrive within 1-3 business days.
For Original Artworks: The shipping timeframe can be up to 4 weeks. This is because we use a specialized artwork courier to ensure your original painting is handled with the highest level of care during transit.
What should I do if my parcel is lost?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally and what are the costs?
We ship worldwide with flat rates ranging from $20 to $40 depending on whether you are in NZ, North America, Europe, or elsewhere.
Will I be able to track my order?
Yes, you will receive a tracking number via email as soon as the postal gods have your gear in their hands.
Who is responsible for customs and import duties?
International orders may be subject to customs fees or import taxes. These are the buyer’s responsibility — we don’t set them and we don’t get a cut.
Returns & Refunds
RIFF BY DOUGIE COLLECTION
What is your change of mind policy for Riff by Dougie collection?
We offer store credit or exchanges for unworn items returned within 14 days at the customer's expense, excluding sale items.
What if my order is faulty or incorrect?
If your gear is faulty or wrong, contact us within 7 days for a free return and your choice of a full refund, replacement, or credit.
What isn't covered as a fault?
We do not classify normal wear and tear, slight screen color variations, or choosing the incorrect size as manufacturing faults.
How do I start a return?
To start the process, please emaildouglastalbotart@gmail.com with your order number and the details of your request.
ARTWORKS
What is your return policy for original paintings (Original Works and Garage to God Collection)?
Since each artwork is a unique, one-of-a-kind original, all sales are final. We do not accept returns or exchanges. We highly encourage you to review all piece details and photos carefully before completing your purchase.
Can I see more details before I buy?
Absolutely. Because these are original works, we want you to be confident in your choice. Please reach out to the studio with any questions or requests for additional information prior to your purchase.
What happens if my artwork arrives damaged?
If your piece is damaged during transit, please notify us within 48 hours of delivery. To process a claim, you must provide supporting images of both the damage to the artwork and the condition of the shipping packaging.
How do I start a return?
To start the process, please email douglastalbotart@gmail.com or send us a message through our chat box with your order number and the details of your request.